Case study: AI IN Automation
How Allynce helped Delta Fiber turn manual, siloed workflows into a structured automation roadmap by providing the embedded interim Product Owner at the heart of the transformation.
Client
Sector
Delta Fiber
Approach
Telecommunications
Delivery
Interim Product Owner
Process automation at scale
Delta Fiber provides high-speed broadband, TV, and fixed telephony to households and businesses on its FTTH and coax network in the Netherlands. As a major player in the Dutch telecommunications market, the company is a driving force behind the country's digital connectivity and infrastructure.
The Challenge:
Delta Fiber set an ambitious efficiency goal: automating manual processes across internal departments through the smart implementation of AI and automation. To achieve this, they required a clear strategy to transform fragmented processes into a structured, scalable roadmap.
ONE ALLY.
FULL OWNERSHIP.
Allynce supported Delta Fiber in laying the foundation for this transformation. One of our Allies took charge as the Product Owner to fully map out, prioritize and manage the automation potential across the organization.
01
Process Analysis & Prioritization
We worked closely with the operational teams to dissect current workflows. By identifying repetitive tasks, the true potential for AI and automation was made transparent and actionable.
02
Acting as the vital link between departments, translating management's strategic objectives into concrete user stories for IT teams, while ensuring every solution aligned with the daily reality of the business teams who would use them.
BRIDGING BUSINESS, IT & MANAGEMENT
03
Roadmap development
Managing stakeholder interests across the organisation, balancing technical feasibility with commercial impact, and building the backlog and roadmap that paves the way for automation of manual processes across teams and departments.
Allynce's strength lay in their ability to rapidly deliver us with the right level of expertise to translate complex operational processes into a concrete automation strategy.
Their flexibility in delivery models helped us to get the right expertise onboard within our preferred delivery model.
Jarno van Kessel - Automation Manager
Delta Fiber